Refund Policy
1. Satisfaction Guarantee
We aim for complete satisfaction. We offer a flat 14-day money-back guarantee for all new subscriptions globally. If you find Wordy Pro does not meet your expectations, you may request a refund within 14 calendar days from your initial transaction date.
Usage Waiver
BY ACCESSING "PRO" FEATURES (UNLIMITED OR TIMED MODES) IMMEDIATELY AFTER PURCHASE, YOU EXPRESS YOUR CONSENT TO BEGIN THE SERVICE IMMEDIATELY AND ACKNOWLEDGE THAT YOU MAY LOSE YOUR RIGHT TO A REFUND ONCE EXTENSIVE PLAY HAS COMMENCED.
2. Conditional Eligibility
To prevent system abuse, refunds are granted for accounts that have not extensively utilized premium benefits within the 14-day window.
Extensive Use Definition
"Extensive use is defined as playing more than 50 games in 'Unlimited' or 'Timed' modes within the 14-day refund window."
3. Transaction Handling
As a global merchant, we utilize Paddle.com to handle all billing lifecycle events securely. Paddle is the Merchant of Record for all Wordy transactions.
Refund Route
Funds are always returned to the original payment method utilized during checkout.
Processing Time
It typically takes 5-10 business days for refunds to reflect in your financial statement.
4. Non-Refundable Cases
- Automatic renewals (unless required by local law).
- Accounts banned for cheating or violating our Global Terms of Service.
- Requests made after the 14-calendar-day window has expired.