Refund Policy

1. Who you buy from, and your right to withdraw

Paddle.com is the Merchant of Record for all Wordy purchases. You buy from Paddle, and Wordy licenses the product to you. Paddle therefore processes payments, refunds and statutory withdrawal requests under its own buyer terms and refund policy.

If you are a consumer in the EU, the EEA, the UK, or a country with an equivalent right, you may withdraw from a Wordy Pro subscription within 14 days of purchase without giving a reason. Different rules apply to token bundles, which are addressed in section 3.

To withdraw, contact Paddle at paddle.net or write to us at support@5wordys.com. No particular form of words is required, and a request made to either party is treated as made to both.

2. Wordy Pro

Wordy Pro is a subscription to an ongoing service. It costs $4.99 per month and renews monthly until cancelled. It is not a one-time supply, and using it does not end your right to withdraw within the first 14 days.

If you withdraw after the subscription has begun, we may retain an amount proportionate to the service already provided, calculated by reference to the days elapsed in the current billing month. We will support a refund of the remainder. The amount retained will not exceed the price paid.

The extent of your use does not affect this right.

3. Token bundles

A token bundle is a one-time purchase of in-game currency. It is delivered in full when Paddle confirms payment, and no part of it remains to be supplied afterwards.

At checkout you request immediate delivery and acknowledge that doing so ends your right to withdraw from that purchase. A delivered token bundle is therefore not refundable. This applies from the point of delivery, irrespective of whether any tokens have been spent.

Where a bundle has been charged more than once, has not been delivered, or has been delivered incorrectly, that is an error rather than a refund request. Contact us and we will correct it.

4. Cancellation and refunds are separate

You may cancel Wordy Pro at any time from your account record. No fee applies. Cancellation stops the next payment; it does not refund the current billing month. Your access continues until the end of the period already paid for, and then ends.

A refund is a separate matter. Outside the 14-day withdrawal period we do not ordinarily refund. Where a payment has been taken in error, taken after cancellation, or the service has been unavailable for an extended period, contact us and we will consider the request on its facts.

5. Purchases we do not refund

• Token bundles, once delivered.
• Renewal payments outside their own 14-day withdrawal period, where the subscription was not cancelled before the renewal date.
• Purchases on accounts closed for breach of the Terms of Service, except where the law requires otherwise.

These are our own positions and do not limit your rights. Consumer law in your country may grant more than this policy provides. In Australia, the European Union, the United Kingdom and elsewhere, statutory guarantees cannot be excluded by a policy of this kind. Where they apply, they prevail.

6. How refunds are paid

Paddle issues refunds, having taken the payment. Funds are returned to the payment method used at checkout. Tax charged on the original purchase is refunded with it.

Refund route

The card or account used for the original purchase.

Processing time

Typically 5 to 10 business days to appear on your statement, depending on your bank.

Determined by

Paddle, as Merchant of Record, applying its refund policy alongside the position set out here.

7. How to ask